World Quality Day - 12 November.
Held every second Thursday in November, World Quality Day provides a chance to reflect on the role of quality management in our lives. It’s also a day to think about how individuals and team members can develop more efficient processes, systems, and outcomes.
Quality is vital to successful organizations. Excellent quality management helps businesses achieve excellence in all that they do. Quality professionals focus on five areas, which include governance, assurance, improvement, leadership, and context.
In 2008, the Chartered Quality Institute (CQI) established World Quality Day. CQI is a UK-based organization that was founded in 1919. Their mandate has always been to advance the practice of quality management in public, industry, and voluntary sectors.
Each year, the Chartered Quality Institute selects a theme for World Quality Day. The theme is broad enough to be applied across many different industries and in various organizations, but it is not strictly enforced.
For 2020, the new World Quality Day theme is "Creating Customer Value."
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