Most companies try to avoid negative consumer experiences, as it reflects poorly on their business. They know they will also lose customers as a result. In most countries, there are laws that help to protect the rights of consumers. These companies must abide by these laws.
Examples of consumer rights include the right to:
- have access to basic goods and services necessary for survival
- protect themselves from hazardous products or services
- information about products and services
- choose from a variety of quality products and services
- voice a complaint about a product or service
- consumer education and representation
Many countries have variations of these rights. But most every developed country agrees that all consumers have a right to safety, information, choice, and the right to be heard.
World Consumer Rights Day - History
President John F Kennedy inspired World Consumer Rights Day when he sent a special message to Congress on March 15th, 1962. The message pertained to the issue of consumer rights. Years later, in 1983, the consumer movement marked that date as World Consumer Rights Day.
World Consumer Rights Day - 2023 Theme
The theme of World Consumer Rights Day 2023 is "Empowering Consumers Through Clean Energy Transitions." The theme this year aims to raise awareness of consumer empowerment and push their role for a faster clean energy transition.
Source: https://nationaldaycalendar.com
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